Effective Date: 27.05.2024

Welcome to Equus Elite Apparel. By accessing or using our website, https://equuseliteapparel.com/ (the "Site"), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree to these terms, please do not use our Site.

1. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site.

2. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Equus Elite Apparel or its content suppliers and is protected by international copyright and trademark laws. The compilation of all content on this Site is the exclusive property of Equus Elite Apparel and is protected by copyright laws.

3. User Accounts

To access certain features of the Site, you may be required to create an account. You agree to provide accurate and complete information when creating your account and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

4. Orders and Payments

By placing an order through our Site, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

5. Pricing and Availability

All prices are displayed in New Zealand Dollars (NZD) and are inclusive of GST unless otherwise stated. We strive to ensure that all details, descriptions, and prices which appear on this Site are accurate. However, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

6. Shipping and Delivery

Shipping and delivery times may vary depending on your location and the courier service used. Please refer to our Shipping Policy for more information on delivery times and costs.

7. Returns and Refunds

If you are not satisfied with your purchase, please refer to our Returns and Refunds Policy for details on how to return items and obtain a refund.

8. Limitation of Liability

To the fullest extent permitted by law, Equus Elite Apparel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use the Site;
• Any unauthorized access to or use of our servers and/or any personal information stored therein;
• Any interruption or cessation of transmission to or from the Site;
• Any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Site by any third party;
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site.

9. Indemnification

You agree to indemnify, defend, and hold harmless Equus Elite Apparel, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Site or your breach of these Terms and Conditions.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes we may make to our Terms and Conditions in the future will be posted on this page and, where appropriate, notified to you by email. Your continued use of the Site following any changes indicates your acceptance of the new Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Equus Elite Apparel
Email: info@equuseliteapparel.com

Thank you for visiting Equus Elite Apparel. Enjoy your shopping experience!

Privacy Policy for Equus Elite Apparel

Effective Date:  27.05.2024

Introduction

Welcome to Equus Elite Apparel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://equuseliteapparel.com/ (the "Site"). By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, place an order, subscribe to our newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site.

Personal Information:

• Name
• Email address
• Mailing address
• Phone number
• Payment information

Non-Personal Information:

• Browser type
• Operating system
• Internet service provider (ISP)
• IP address
• Pages visited on our Site
• Time and date of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process transactions: Your information helps us process orders, deliver products, and manage payments.
• To improve our Site: We continuously strive to improve our website offerings based on the information and feedback we receive from you.
• To personalize your experience: Your information helps us respond better to your individual needs.
• To send periodic emails: We may use the email address provided to send you information and updates about your order, company news, updates, and promotions. You can unsubscribe from these emails at any time.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

5. Third-Party Services

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

6. Compliance with Privacy Laws

Equus Elite Apparel complies with the Privacy Act 2020 of New Zealand. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

7. Accessing and Correcting Your Information

You have the right to access and correct your personal information held by us. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

8. Changes to This Privacy Policy

Equus Elite Apparel has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Your Consent

By using our Site, you consent to our privacy policy.

10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Email: info@equuseliteapparel.com

Effective Date: 27/05/2024

Effective Date: 27.05.2024

At Equus Elite Apparel, we strive to ensure our customers are satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

1. Exchanges

We offer exchanges within 30 days of the original purchase date. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging. To initiate an exchange, please contact our customer service team at info@equuseliteapparel.com. Please provide your order number and details of the product you wish to exchange.

2. Non-Exchangeable Items

Certain items are not eligible for exchange, including:

• Gift cards
• Sale items (unless the item is faulty)
• Items that have been worn, used, or altered

3. Faulty Products

If you receive a product that is faulty, we sincerely apologize for the inconvenience. You are entitled to a refund, repair, or replacement, as required by the Consumer Guarantees Act 1993. Please contact our customer service team within 30 days of receiving the product, providing your order number and a description of the fault. We may ask for photographic evidence of the fault.

4. Return Shipping

If you need to return an item for an exchange, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund for a faulty item, the cost of return shipping will be included in your refund.

5. Processing Exchanges

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item. If your return is approved, we will process your exchange and send you the new item within a reasonable timeframe.

6. Refunds for Faulty Items

If you are approved for a refund due to a faulty item, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

7. Contact Us

If you have any questions about our Returns & Refund Policy, please contact us at info@equuseliteapparel.com

We appreciate your business and strive to provide you with the best customer service experience. Thank you for shopping with Equus Elite Apparel.

Shipping Policy for Equus Elite Apparel

Processing Time

At Equus Elite Apparel, we understand the excitement of receiving your order promptly. We aim to process and dispatch all orders within 72 hours of purchase. Please note that this processing time is in addition to the delivery time.

Shipping Times

Shipping times may vary depending on the courier service used and your location. Typically, you can expect your order to arrive within 2-5 business days after it has been dispatched. However, once your order is in the possession of the courier, delivery times are out of our control. We cannot guarantee exact delivery dates, but rest assured, we do our best to ensure timely delivery.

Free Shipping

We are pleased to offer free shipping on all orders over $200. This offer is automatically applied at checkout, so no promo code is needed. For orders under $200, standard shipping rates will apply.

Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier's website.

Shipping Restrictions

Currently, we ship only within New Zealand and Australia. We do not ship internationally at this time.

Address Accuracy

Please ensure that your shipping address is accurate and complete. Equus Elite Apparel is not responsible for delays or misdelivery due to incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the courier to resolve the issue as quickly as possible. While we strive to assist in every situation, please understand that once the package is in the courier’s possession, it is beyond our control.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at:

Equus Elite Apparel
Email: info@equuseliteapparel.com

Thank you for shopping with Equus Elite Apparel. We appreciate your business and are committed to providing you with the best possible shopping experience.

Effective Date: 27/05/2024